Claims Information | |
For Walt Disney Travel Company Guests, click here |
Option 1) To report a claim by mail: Download, fill out & return claim documentation
Download the claim form specific to your claim, complete the form(s), attach all required documentation and mail to the address shown on the
form(s). If you have any questions, please contact the Client Services Department at the number listed below.
| Trip Cancellation / Trip Interruption - Medical
If you must cancel or interrupt your Covered Trip due to an unexpected injury, sickness or death.
| | Required documentation list Claim Form | |
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| Trip Cancellation / Trip Interruption - Non-Medical
If you must cancel or interrupt your Covered Trip due to non-medical reasons listed as a covered reason under your policy.
| | Required documentation list Claim Form | |
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| Trip Delay
If your trip is delayed on or after your departure date due to a covered reason and you incurred additional expenses.
| | Required documentation list Claim Form | |
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| Medical Expenses
If you suffered a sickness or injury during your covered trip that required medical treatment.
| | Required documentation list Claim Form | |
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| Baggage Delay / Loss
If your baggage was delayed for more than 12 hours on your way to your destination
and you incurred expenses to purchase necessary personal items or if your baggage
was lost, stolen, or damaged during your covered trip.
| | Required documentation list Claim Form | |
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| Rental Car Damage
If your rental car is damaged and you have purchased rental car damage coverage.
| | Required documentation list Claim Form | |
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| Accidental Death and Dismemberment
If you are covered for Accidental Death and Dismemberment, in the event of loss of life, limb or sight resulting from any injury sustained while on the covered trip, please contact our Client Services Department at the number below for assistance.
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Option 2) To report a claim via phone: Call us at the number listed below
You may initiate a claim by contacting the Travelex Claims Department who will record the initial information concerning your claim and send you the appropriate claim form along with the "required documentation list" for completing and submitting your claim.
Claims Questions & Status Inquiries
Phone: 1-866-968-2061
7:30am to 7:00pm CST, M-F
Fax: 1-877-367-2496